HID Textile Services

Linen management is one of the most overlooked yet stressful tasks in hotel operations. Housekeepers are often left guessing how much linen is needed, while hotel managers rely on outdated PAR level systems that lead to chronic overstocking 'just in case'. This results in inflated linen costs, lost inventory, and a lack of confidence in daily operations. Despite the introduction of RFID in the hospitality sector, most solutions stop at basic tracking. The real problem lies in how linen stock data is used — or rather, how it is not. Textile Services shifts the paradigm. Instead of simply tagging items, it reimagines the entire process of counting and optimising linen inventory. At its core is a user-centred digital system designed to support the people who manage linen every day. Through intuitive dashboards and intelligent algorithms, Textile Services offers detailed linen status visibility — what is available, in use, in laundry, or missing. AI forecasting and smart triggers offer real-time suggestions, empowering staff to act confidently. Housekeepers can monitor linen needs by area at any moment, while managers monitor costs related to inventory, laundry, and replacement. The system's modular, mobile-friendly design integrates seamlessly into daily routines, transforming tasks into smart data-driven decisions. Red Dot Award: Design Concept | Concept | Interaction, UI and User Experience