Red Dot Design Award
Mobile User Interface Design, Customer Experience Design

LOTTE Department Store – Mobile Shopping Concierge

LOTTE Department Store – Mobile Shopping Concierge | Red Dot Design Award

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The Mobile Shopping Concierge app by Lotte Department Store has been designed to integrate multifunctional processes at a single touchpoint. From product choice to transaction, a variety of activities including saving loyalty points, coupons or mobile credit cards are handled by the app. Through personalised video clips, customers get the impression as if they were on-site of the respective branch, since each of the retail company’s 60 branches features its own identity. Furthermore, the app not only enhances customer loyalty through a distinctive user interface offered only to premium users, it also provides concierge services, which so far have only been offered in the offline stores.

Red Dot Design Award

Credits
  • Client:
    LOTTE Shopping Co., Ltd., Seoul, South Korea
  • Design:
    ADCAPSULE Soft Co., Ltd., Seoul, South Korea
  • Project Management:
    Jina Paeng Yujin Jo Keewoong Kong Seunghwan Cha Sora Yun Jaebum Park Myunggu Kim LOTTE Shopping Co., Ltd. Jaehoon Jung ADCAPSULE Soft Co., Ltd.
  • Strategic Planning:
    Sungmin Hong Soyoung Kim Heejin Choi Jinwoo Choi ADCAPSULE Soft Co., Ltd.
  • Programming:
    Jaeho Lee Won Namgung Minhyuk Lee ADCAPSULE Soft Co., Ltd.
  • Design Team:
    Junhak Kim Junsang Song Inyoung Hwang Hansol You Miroo Wu ADCAPSULE Soft Co., Ltd.
LOTTE Department Store – Mobile Shopping Concierge | Red Dot Design Award
LOTTE Department Store – Mobile Shopping Concierge | Red Dot Design Award
LOTTE Department Store – Mobile Shopping Concierge | Red Dot Design Award
LOTTE Department Store – Mobile Shopping Concierge | Red Dot Design Award
LOTTE Department Store – Mobile Shopping Concierge | Red Dot Design Award
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