Information on Collecting Your Product

Please declare your shipment to customs by providing detailed information about the contents and value of your shipment using a pro forma invoice. 

• General description of the contents
• Detailed description of the contents
  • Product name, trade name, model number 
  • Customs tariff number / HS code
  • Material, colour
  • Quantity
• Country of origin
• Realistic value of the contents
• Address and contact information of the sender and recipient

If you or your shipping service provider do not have your own invoice template, you can use this template to prepare your pro forma invoice. Please check in advance whether your service provider provides the documents or whether you need to create them yourself. Pro forma invoice (PDF, 250 KB)

For exports from the EU, an export accompanying document (EAD) is required if the value of the goods exceeds £1,000 or the weight exceeds 1,000 kg. Without the export accompanying document (EAD) and the associated Movement Reference Number (MRN), the export is not properly declared and the goods may not leave the EU. 

The export accompanying document (EAD) with the MRN can be created either by a customs agent or by an international freight forwarder.

In addition to the pro forma invoice, further documents may be required depending on the type of shipment, for example, air waybills (AWB for air freight), packing lists or, for postal items, the customs declaration CN22/23.

Upon receipt of the shipment, customs duties, taxes and other fees and charges may be payable by the recipient, depending on the destination country and the type and value of the goods.

Before shipping, make sure that the goods can be exported and imported into the destination country and check whether any permits are required or restrictions apply.

Procedure in the event of failure to respond and collection 
Failure to respond and collect the goods on time is equivalent to consent to disposal/donation in accordance with our General Terms and Conditions (GTC).